Getting Help >> FAQ's
Networking
- Q: I think there is a problem with my network port. What should I do?
- Q: A room appears on our departments’ Port Inventory that does not belong to us. Who should I contact?
- Q: I placed a service/port request online today. When should I expect the technician?
- Q: How can I get a current list of billable ports for my billing group?
- Q: I am paying for a port in my office, but I don’t need it anymore. What should I do?
- Q: Can I just plug a switch or hub into a port to make the network accessible to more computers?
Q: I think there is a problem with my network port. What should I do?
A: If a port suddenly stops working, we recommend that you try a few simple troubleshooting techniques first. 1) Make sure the network cable is plugged in. 2) Try another working port or attach another working device to the suspect port. 3) Contact your department’s IT coordinator for further troubleshooting. They will contact HealthNet if they determine there is a port problem.
Q: A room appears on our departments’ Port Inventory that does not belong to us. Who should I contact?
A: Contact UF Facilities, Planning, and Construction at 273-4000 to transfer the space to the correct owner. If the space is correctly allocated but is shared by several accounts, we may be able to override individual ports.
Q: I placed a service/port request online today. When should I expect the technician?
A: Jobs received today will be dispatched tomorrow. For simple port activations or deactivations, jobs are usually completed within 72 hours of dispatch.
Q: How can I get a current list of billable ports for my billing group?
A: Visit the Port Inventory section of the HealthNet website.
Q: I am paying for a port in my office, but I don’t need it anymore. What should I do?
A: If you do not think that you will need it for several months it may be best to submit a Port Request for deactivation. Since deactivations and activations carry a charge, it might be cheaper to continue paying the monthly port charge if you expect to need it again within the year.
Q: Can I just plug a switch or hub into a port to make the network accessible to more computers?
A: No! If you need additional network ports, please contact your IT Coordinator to arrange a service request.
Billing
- Q: How will I receive my invoices?
- Q: What is the best way to pay for HealthNet charges?
- Q: I want to do business with HealthNet, what do I need to do?
- Q: I have received my monthly bill from HealthNet and there are new phone numbers of the invoice that don't belong to my Admin dept. I need to get them transferred. What do I need to do?
- Q: Does HealthNet accept the UF Pcard?
- Q: What is HealthNet’s Vendor ID #?
- Q: Who do I contact with billing questions?
- Q: I have my monthly invoice from HealthNet for my computer ports. How can I find out where these ports are located?
- Q: Where does HealthNet get the computer port information to bill my department?
- Q: We have a researcher from ABC Research company in Washington DC and he will be with us for the next year. We want him to pay for his own ports. He has agreed. Can you invoice his company in DC?
- Q: Where do I get my HealthNet Customer number?
Q: How will I receive my invoices?
A. Telephone Line Charge invoices for VoIP line charges are emailed the evening on the first of each month to the Department’s Fiscal person.
B. Computer Port Charges beginning in August 2009 there will be several changes regarding these invoices:
- The invoice will be emailed to the Department’s Fiscal Person
- If you had Wide Area Network charges (WAN), in the past you received Quarterly invoices, now these invoices will come to you monthly on your Computer Port Charges invoice
- If you had VA Ports, in the past you received Quarterly invoices, now these will come to you monthly on your Computer Port invoice
- Project invoices will continue to bill out weekly and the invoices will continue to come to you via Campus mail. In the future these may be billed out on the Computer Port Charges invoice
Note: Keep in mind that we bill in arrears.
Q: What is the best way to pay for HealthNet charges?
A: Paying unencumbered -Beginning with the new FY 09/10 all HealthNet invoices will be paid unencumbered with current funds and will be up loaded into the GL. The General Ledger Journal Entry will show the invoice number in the “Reference” field for reference and you will still receive invoices from HealthNet. NOTE: If you want to change the Chartfield information on a billed invoice you can do this with an E2E. If you want to change the CF with HealthNet, you will do this thru myUFMarket.
New customer numbers -HealthNet has assigned each department a customer number. You will need this number July 1, 2009. If you request work from HealthNet prior to July1, you can begin using your new customer number.
Example of new customer number: College of Dentistry-Admin Office is: HN-010. Your Department CF string & billing information will be associated with your HealthNet customer number.
If you have not used HealthNet services before please contact the HealthNet accounting office at 273-5349 to set up a new account.
Q: I want to do business with HealthNet, what do I need to do?
A: Forms – HealthNet is an internal Service Provider and with the installation of myUFMarket you will no longer be doing Blanket/Amount Only Purchase Orders in PeopleSoft effective July 1, 2009. HealthNet will have two (2) myUFMarket forms. The forms will be available July 1, 2009.
- The Networking form is set up for :
- “Projects/Work Orders”
- “Port Charges-Monthly Network charges”.
- The “Phone Services” form is set up for:
- “Phone-VoIP Line Charges”
- “Phone purchase-Buy VoIP Phone”
- “Phone VM License-Buy Voice Mail license”
Q: I have received my monthly bill from HealthNet and there are new phone numbers on the invoice that don't belong to my Admin dept. I need to get them transferred. What do I need to do?
A: Send an email to our VoIP Telephone group and also a copy to Linda Sheets Hoffman in the HealthNet Accounting Dept.
Q: Does HealthNet accept the UF Pcard?
A: At the present time we do not accept P-cards.
Q: What is HealthNet’s Vendor ID #?
A: In PeopleSoft it is %2307; Our Federal VF # is 596002052-711
Q: Who do I contact with billing questions?
A: The Contact person at HealthNet for accounting/billing is Linda Sheets Hoffman
Phone: 273-5349
Fax: 273-5043
Email: lsheets@ufl.edu
Q: I have my monthly invoice from HealthNet for my computer ports. How can I find out where these ports are located?
A: On your invoice, there is a web address about 2/3 way down on the page:
http://www.ufspace.ufl.edu/hnet/rpts/portsbydept.jsp?mode=run&group= XXXX (a 4 digit # assigned to your department).
Type in this web address & a page will pull forward with your room numbers.
Q: Where does HealthNet get the computer port information to bill my department?
A: The UF Space file is maintained by UF Facilities, Planning, and Construction. It is the department’s responsibility to notify Dave Heather at 273-4006, or Jodi Chase at 273-4007 when you obtain new space or lose space. The Space file dumps at the end of each month into HealthNet’s database.
Q: We have a researcher from ABC Research company in Washington DC and he will be with us for the next year. We want him to pay for his own ports. He has agreed. Can you invoice his company in DC?
A: HealthNet does not bill 3rd parties. Our invoices go to UF Departments. If you want to bill his company in DC that is up to you.
Q: Q: Where do I get my HealthNet Customer number?
A: The customer numbers are found in the HN Customer Number file. First locate your College, then locate your Department. Your Customer number will be in the left column.
An example of a customer number is “HN-010”. The “HN” is for HealthNet. Each customer number will be tied to a certain Chartfield string.
You will need your Customer number to fill out the myufmarket form. If you do not see your department listed, then please call the HealthNet Accounting office at 273-5349.