Getting Help >> FAQ's

Networking

• Q:  I think there is a problem with my network port.  What should I do?
• Q: A room appears on our departments’ Port Inventory (link to Networking>User Guide> Port Inventory) that does not belong to us. Who should I contact?
• Q: I placed a service/port request online today. When should I expect the technician?
• Q: How can I get a current list of billable ports for my billing group?
• Q: I am paying for a port in my office, but I don’t need it anymore. What should I do?
• Q: Can I just plug a switch or hub into a port to make the network accessible to more computers?

Q:  I think there is a problem with my network port.  What should I do?
A:  If a port suddenly stops working, we recommend that you try a few simple troubleshooting techniques first.  1) Make sure the network cable is plugged in.  2) Try another working port or attach another working device to the suspect port.  3) Contact your department’s IT coordinator for further troubleshooting.  They will contact HealthNet if they determine there is a port problem.

Q:  A room appears on our departments’ Port Inventory (link to Networking>User Guide> Port Inventory) that does not belong to us.  Who should I contact?
A:  Contact Health Science Center Facilities & Planning at 392-4536 to transfer the space to the correct owner.  If the space is correctly allocated but is shared by several accounts, we may be able to override individual ports.

Q:  I placed a service/port request online today.  When should I expect the technician?
A:  Jobs received today will be dispatched tomorrow.  For simple port activations or deactivations, jobs are usually completed within 72 hours of dispatch.

Q:  How can I get a current list of billable ports for my billing group?
A:  Visit the Port Inventory section of the HealthNet website.

Q:  I am paying for a port in my office, but I don’t need it anymore.  What should I do?
A:  If you do not think that you will need it for several months it may be best to submit a Port Request for deactivation.  Since deactivations and activations carry a charge, it might be cheaper to continue paying the monthly port charge if you expect to need it again within the year.

Q:  Can I just plug a switch or hub into a port to make the network accessible to more computers?
A:  No!  If you need additional network ports, please contact your IT Coordinator to arrange a service request.