VoIP Phones >> User Guide
IP Phone Guide
This page offers instructions for making calls and using enhanced IP telephony features. It includes handbook / userguides for individual VoIP handsets.
Dialing Instructions
To place a call, lift the handset and dial as follows:
| UF | Last 5 Digits of telephone number | |
| Shands | 5 + 5-Digit Extension | |
| Local Call | 9 + 7-Digit Phone Number | |
| Ext. Area | (Volusia) | 9 + 7-Digit Phone Number |
| Long Distance | 9 + 1 + (Area Code) + 7-Digit Phone Number | |
| International | 9 + 011 + Country Code + Phone Number | |
| Information | (Local) | 9 + 1 + 411 |
| Information | (LD) | 9 + 1 + (Area Code) + 555-1212 |
Feature Instructions
To answer an incoming call
- Lift the handset, or
- Press the "speaker" button to answer hands-free, or
- Press the corresponding "answer" soft-key button in the display
To end a call
- Return the handset to the cradle, or
- Press the "speaker" button if using the hands-free mode, or
- Press the corresponding "end call" soft keyin the display
To place a call on hold
- While on the call, press the corresponding "hold" soft key
- To return to the call, press the corresponding "resume" soft key
- If more than one call is on hold, use the scroll keys to select the call (that is on hold) before pressing the corresponding "resume" key
To transfer a call
- While on the call, press the corresponding "transfer" soft key
- Dial the number of the extension you wish to transfer the call to
- When the party answers, announce that you are about to transfer a call
- If the party agrees to accept the transfer, press the corresponding "transfer" soft key again and hang up.
- If the party you wish to transfer to does not answer, press the corresponding "end call" then "resume" soft keys to reconnect to the original call
Last number redial
- Lift the handset and press the corresponding "redial" soft key
- (dials the last number that was dialed on the number keypad)
Parking a call
- To park a call while on a call, press the corresponding "park" soft key
- Note the Call Park extension number that appears in the display.
- To retrieve a parked call from any VoIP phone: Lift the handset and dial the Call Park extension that appeared in the display
To place a conference call
- While on an active call, press the corresponding "more" soft key then the "ConFrn" soft key
- Place a second call to the party you wish to add to the call
- When the second call answers, press the "ConFrn" soft key again to connect all parties
- If the second party does not answer, press the "end call" soft key to disconnect, then the "resume" soft key to reconnect to the original call
To use Call Forward
- Press the corresponding "CfwdAll"
- Two "beeps" will sound
- Dial the number that will receive the forwarded calls
- Refer to Dialing Instructions
- To set voicemail to answer immediately, type "10000"
- To Cancel Call Forward, press the "forward" button.
- Two "beeps" will sound
To use Call Pickup (to answer a call that is ringing at another phone)
- Lift the handset
- Press the corresponding "MORE" soft key
- Press the corresponding "pickup" soft key
- The call should now begin to ring on your phone
- Press the corresponding "answer" soft key
Handset Guides & Online Tutorials
Model - Type |
Phone Guides (pdf) |
E-Learning Tutorials |
| 790x - Single Line | ||
| 791x - Single Line | ||
| 7914 - Exp.Mod. | ||
| 792x - Wireless | ||
| 793x - Conference | ||
| 794x - 2 Line | ||
| 796x - 4 Line | ||
| 797x - 8 Line |
Flexible, enhanced features
Fast Dials
Speed Dials
Call Forward All
Phone Trees
UF LDAP Directory
Personal Directory
911
Conference Call
MeetMe Conference Bridge
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Getting Started
Phone numbers that will be assigned begin with 273-XXXX.
Streamlined operations
Request IP Phone Form (.xls)
IP Phone Guide
Voice Mail Guide
Voice Mail Policy
Help & User Guides
IP Phone Guide
Voice Mail Guide
Voice Mail Policy